Privacy Policy

Festive Frames makes snap-on license plate frame kits. This policy explains what information we collect when you visit our website, join our email list, or place an order, how we use that information, and the choices you have. We have tried to keep it short and clear. If anything is unclear, please reach out using the contact details at the end.

What we collect

• Email address. If you join our email list, we collect the email address you give us so we can send you product news and seasonal updates.
• Order and payment details. When you buy a kit, checkout and payment are handled by Stripe, our payment processor. Stripe collects your name, shipping address, email, and payment card details to process your order and ship it to you. We do not see or store your full card number.
• Usage and analytics data. Like most websites, we collect basic, aggregated information about how the site is used, such as the pages you visit and the type of device or browser you are on. This helps us understand what is working and improve the site.

How we use your information

• To process, fulfill, and ship the orders you place.
• To send email updates you have asked for, such as product news and seasonal offers.
• To respond to questions or support requests you send us.
• To understand how the site is used and make it better and more reliable.

Who we share it with

We do not sell your personal information. We share information only with the service providers that help us run the business, and only so they can perform their work for us:

• Stripe processes payments and handles checkout, including your name, shipping address, and payment details.
• Our email provider stores list subscribers and delivers the email updates you sign up for.
• Railway hosts this website and the servers that run it.
• Our analytics provider helps us measure how the site is used in aggregate.

These providers handle your information under their own privacy and security terms. We may also disclose information if required by law.

Cookies and local storage

Your browser stores a small amount of information on your device so the site can work and remember your preferences:

• Your current kit selection, so it is remembered as you browse.
• Whether you have already seen or dismissed our seasonal popup, so we do not keep showing it.

You can clear or block this information through your browser settings. Some parts of the site may not remember your preferences if you do.

How long we keep it

We keep order records for as long as we need them to fulfill orders, provide support, and meet our tax and legal obligations. We keep email list information until you unsubscribe or ask us to remove it. Analytics data is retained in aggregate to track trends over time.

Your choices

• Unsubscribe at any time. Every marketing email includes an unsubscribe link, or you can email us to be removed.
• Request access or deletion. You can ask us what information we hold about you and ask us to delete it, subject to records we must keep by law.

To make any of these requests, contact us at the address below.

Children

Our site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time as our practices or the law change. When we do, we will revise the date at the top of this page.

Contact us

Questions about this policy or your information? Email us at hello@festiveframes.co.